General

Are the online memberships and in-studio memberships interchangeable?

Online memberships are separate from our in-studio memberships. If you have an in-studio membership (that is either ongoing or on hold), you will receive complimentary access to on-demand classes as a member perk. However, if you only have an on-demand membership, this does not include in-studio classes.

I have an account in-studio as I’ve taken classes before, but I can’t log into my account through Underground Online classes. What should I do?

In-studio account information is not integrated into Underground On-Demand. A separate account must be created on Online Classes in order to access the online classes.

I’m a current in-studio member and my on-demand login credentials are not working. What should I do?

Please reach out to Nicole at nicole@theundergrounddance.com if you’re experiencing difficulty with your login information.

I’m a current in-studio member and I can’t find my on-demand login credentials / they haven't been sent to me. What should I do?

Please check your junk / spam folders for our email with your login information. If you still can’t find it, please email Nicole at nicole@theundergrounddance.com.

COVID-19 Support and Monitoring

Important information to support you in your dance journey during the current pandemic situation:

How is The Underground Dance Centre monitoring the impact of COVID 19?

The Underground Dance Centre is determined to keep our community safe. We continue to monitor COVID-19 and have been following Provincial Government Guidelines. We are currently closed and will provide updates as soon as new information is available.

How do I know if the classes are still happening?

We recommend following us on social media, as we will provide updates as soon as we know more information about reopening. We have a new online On-Demand Classes platform that our students can have access to with over 500 classes to choose from.

How is my membership impacted?

If you were on a 4x, 8x or Unlimited in-studio membership prior to the COVID-19 shutdown, we ask that you submit a hold or cancellation request through our website. If you continue your membership throughout our closure, we will be providing a free additional month per charge and free access to our online classes.

How is The Underground Dance Studio working with studio staff and teachers to help customers continue their dance journey?

We have a new On-Demand Classes platform that our students can have access to with over 500 classes to choose from. We are very determined to continue to provide the best dance journey possible for our students/staff during these difficult times.

For more information on On-Demand Classes, click here.

If you are experiencing any issues, please send us an email at hello@theundergrounddance.com.