Frequently Asked QuestionS

General

What level am I?

Beginner - "I've never danced before!" + "I'm a little rusty."
Beginner/Intermediate - "I'm looking for a little bit more challenge".
Intermediate - "I've been trained in dance before".
Intermediate/Advance - "I'm ready to dance with the best".
Advance - "I slay".


What style should I take?

Check out our Instagram account: www.instagram.com/theundergrounddancecentre.com and find the style/music that sticks out to you!


Is there an age restriction?

No, but if you're under the age of 18, it is recommended that you've had previous dance experience.


Is there a new combination taught each class?

Yes.


Where are you located?

We are located at 224 Richmond Street West (Building A) and 220 Richmond Street West (Building B). Our buildings are 2 doors away from each other. Our closest main intersection is University and Richmond. We are a two minute walk from Osgoode Station, but if you prefer to drive in crazy downtown Toronto traffic, there is paid parking on street and parking lots along Richmond. 


How do i pay for class?

You have two options: 
1. Reserve a spot: Sign up online or through The Underground Dance Centre mobile app and submit payment.
2. Walk in: Sign up and pay at the studio.


What forms of payment do you take at the studio?

At the studio, we accept all forms of payment including credit cards, debit and cash. You can only use credit card to purchase a class online.


how does the waitlist work?

If someone drops out of the class, you will receive an email that you have been added to the class. We recommend you still come in because sometimes people don't show to up to the class, and you will be able to attend.


how much fun will i have?

Too much.


Refund Policy 

All purchases are final sale.


 

MEMBERSHIPs

Our memberships are automatically renewing memberships. This means that each month your membership will reset on your chosen renewal date. We offer 4x/month, 8x/month, and unlimited classes/month options. Upgrades or downgrades can be made at any time and cancellation requests must be submitted with 30 days advance notice of your next billing date using the form HERE.

How do your memberships work?


All you need is a valid credit card.

What do I need to sign up for a membership?


We offer a trial month for the first month of the 4x/month membership. This is a great way to try out our 4x/month membership before committing. During the trial month, you can cancel anytime prior to the billing date using the form HERE. If you do not cancel within the first month, your membership will automatically renew for our regular price of $59+HST per month moving forward.

How does the trial month work?


All cancellations must be made through the Membership Management tab on our website HERE.

How do I cancel my membership?


No. Classes on our memberships must be completed within your billing cycle. This means that if your billing date is on June 15th, you have up until July 15th to use your classes that month before they expire and your membership renews for the next billing cycle.

Do classes roll over month to month?