Frequently Asked Questions
What level am I?
Beginner - "I've never danced before!" + "I'm a little rusty."
Beginner/Intermediate - "I'm looking for a little bit more challenge".
Intermediate - "I've been trained in dance before".
Intermediate/Advance - "I'm ready to dance with the best".
Advance - "I slay".
Our studio hours vary each day depending on the class schedule. We open our doors half an hour before the first class of the day and close immediately after the last class of the day.
You can review our daily class schedule at www.theundergrounddance.com/drop-in/ .
What are your business hours?
Is there an age restriction?
There is no age restriction, but if you're under the age of 18, it is recommended that you've had previous dance experience.
Will we learn the same combination every week?
Occasionally teachers will choose to repeat a combination upon students request. This way the students can continue developing and fine-tuning their work. Don’t worry, if you haven’t learned the combination before, it will be taught the same way. Otherwise, the instructor will teach a new combination every week.
How do I know what building to go to?
If it is your first time visiting The Underground Dance Centre, we recommend that you come to Building A located at 224 Richmond Street West (beside YukYuk’s Comedy Club). We will be happy to guide you to our other building from there, if your class is located in Building B. You can locate Building B at 220 Richmond Street West (beside Kinder College). Please look for our logo on the front door of each building, as we do not have a sign that is visible from the street.
How do i pay for class?
You have two options:
1. Reserve a spot: Sign up online or through The Underground Dance Centre mobile app and submit payment.
2. Walk in: Sign up and pay at the studio.
What forms of payment do you Accept?
At the studio, we accept all credit cards, debit, and cash.
To purchase a class online, we accept all credit cards.
We recommend that you wear something that you’re comfortable dancing in, that also allows you to have a wide range of mobility. For footwear, classical styles such as ballet, contemporary, and jazz are often done barefoot or in socks. For urban styles such as hip hop, jazz funk, house, breaking, popping, and locking, we suggest runners or sneakers. If you are taking a heels class and you’re uncomfortable wearing heels, please feel free to wear any other footwear that you feel comfortable in.
What do I wear to class?
how does the waitlist work?
If someone drops out of the class, you will receive an email that you have been added to the class. We recommend you still come in because sometimes people don't show to up to the class, and you will be able to attend.
Our discounted gift cards can be found on our home page of our website, all the way at the bottom. Gift cards can only be purchased as a gift for someone else and do not expire until a package is purchased.
Where can I find your gift cards?
With a class package you can attend any regular drop in-class, or pop-up class. Class packages are not limited to a specific style, level, or teacher. Please note that the only limitation on a class package is the expiration date.
If I have a class package, can I only use it for one designated style or class?
You can cancel by email at email@example.com, or you can cancel your class on our Underground Dance Centre mobile app. We require the cancellation prior to your class, in order to receive credit back on your account. Unfortunately, if you don’t cancel prior to the class, you will not receive the class back on your account.
For private lessons, we require 72 hours notice to reschedule a private lesson booking. Please email firstname.lastname@example.org.
What do I do if something comes up and I can no longer attend my class?
We require 48 hours notice to reschedule a rental booking. Please email email@example.com
What if I have to cancel a rental booking?
We recommend you arrive 15 minutes prior to the start time of your class. If you arrive more than 15 minutes late for one of our drop in classes, you will not be permitted into the class.
How early should I come for my class?
Our set schedule generally runs the same weekly. However, it sometimes varies due to faculty illness/absence, class cancellations, substitutes, or pop-up classes and workshops. Any changes made to the schedule can be found online or on our social media platforms. Always double check with the Front Desk once you arrive at The Underground Dance Centre in case of any last minute changes.
Are the classes the same every week?
If you’re uncomfortable being filmed during your class, please inform your teacher before the class begins so that we can reassure that you’re kept out of any footage that may be taken during the class.
What if I am not comfortable having myself filmed during my class?
The number of dancers in each class varies each week and also depends on the the capacity of the studio. Classes will continue to run with any amount of people within the capacity of the designated room.
How many people will be in the class with me?
We recommend signing up in advance through our app to ensure your spot. Some classes tend to fill up quickly. If that is the case, we can put you on our waitlist and also recommend another class to take during that time slot.
Should I sign up online in advance? Will the class be full if I don’t?
Registering for a class online is not the same as checking-in at the Front Desk. When you register online for a class, you still need to come to the Front Desk to ensure that you’re checked-in to your class.
If I sign up on the app, can I go straight to my class?
No, you must pay for the class before it begins.
Can I take the class and pay after?
You can find descriptions of our classes on our full class schedule here: www.theundergrounddance.com/drop-in/ . You can also check out our Instagram account to find videos of our classes. If you have any questions, you can always email firstname.lastname@example.org or come see us at the front desk!
How do I know what style to take?
If you’re interested in filming what you’ve learned at the end of your class, you must check in with your teacher to make sure that they’re comfortable with that. Sometimes our videographer will come to film a class (requested by the teacher). Those videos can often be found on our Instagram and social media pages.
Can I film at the end of class?
We recommend that you bring a water bottle, a sweat towel, deodorant and a change of clothes or shoes.
What should I bring to class with me?
If you have concerns about any injuries or physical limitations that may prevent you from fully participating in the class, please let your teacher know at the beginning of class so they can help accommodate and encourage any modifications that you may need to make throughout the class. However, if you have an injury that you know about, you should use your own discretion, as we are not responsible for any further injury.
I have a physical limitation that prevents me from being able to fully participate in the class, what should I do?
Yes, we have change rooms/washrooms in both Building A and Building B. Our Building A change room is limited in space, so please feel free to change in Building B if you prefer and make your way over to Building A after. We have three showers located in Building B only.
Do you have change rooms and showers?
All purchases are final sale.
What is your Refund Policy?
All sales are final. If you can’t make a class, please cancel online or by emailing us at email@example.com prior to your scheduled class. If you cancel before the class, you will receive the credit back on your account. If you don’t cancel in advance, your class will be used.
What is the cancellation policy?
Yes! It is $5/month to extend any class package from the date of expiration. You can purchase the extension at the studio or via email/phone.
Can I Extend a class package?